Returns

Returns
Our refund policy is 30 Days.  Unfortunately, we cannot offer you a refund or exchange after this period.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  Several types of goods are exempt from being returned.  Certain goods such as retainer fees and software cannot be returned.

Additional non-returnable items:
Downloadable software products

To complete your return, we require a receipt or proof of purchase.  Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

Items with obvious signs of use.

CD, DVD, VHS tape, software, or cassette tape that has been opened.

Any item not in its original condition, or that is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, as it may take some time before your refund is officially posted.  Next, contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund, please contact us at support@ciovsolutions.com.

Sale items (if applicable)
Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange an item for the same item, send us an email at support@ciovsolutions.com and send your item to: 480 Pahute Rd., BX#368 Crystal Bay Nevada United States 89402.

 

Shipping

Our products are shipped within 4-7 Days using the following carrier(s):   UPS.

To return your product, you should mail your product to: 480 Pahute Rd., BX#368, Crystal Bay Nevada United States 89402.

You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are non-refundable.  If you receive a refund, the cost of return shipping will be deducted from your refund.  Depending on where you live, the time it may take for your exchanged product to reach you may vary.  If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance.  We don’t guarantee that we will receive your returned item.

Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.

Not readable? Change text.
0

Start typing and press Enter to search